01642 676407

One Stop Shop

The North’s Home Improvement One Stop Shop. All of your home improvement needs in one place.

Step 1

Open a free membership account & start saving

  • Free planning & advice
  • Loyalty discounts on all future purchases
  • Exclusive access to on our repair services
  • Bank-busting commission free low rate finance

Step 2

Choose your next project

Make a wish list of the features you would like and that are important to you.

Step 3

Book a site visit for an adviser to measure up!

During the site visit your adviser will run through a simpe needs
analysis in order to give you the very best advise and establish
the best package tailored around your individual needs then we
will establish your designed project . We operate a consultative
value driven process to give you the very best value:

  • Needs analysis
  • Needs awareness
  • Needs solution
  • Needs satisfaction
  • Established project plans

Step 4

Costing your project & Reward Card payment options

Based upon your product choices and agreed plans following the site visit the costing team will now establish the best possible quote. We don’t aim to be the cheapest we aim to be the best along with the commitment to offer optional Non-commissionable low rate finance with low or no deposit to customers of all ages and backgrounds to make improving your home comfortable affordable and without compromise.

Step 5

Place an order

Following your initial order your adviser with then process your project this includes:

  • A 14-day valuer promise that if you see the same project for less we will beat it or match it
  • A full technical price check & survey
  • All formal plans drawn as applicable
  • All materials ordered
  • Installation days booked

Step 6

Project delivery building & installation process

Following your initial order your adviser with then process your project this includes:

  • Project manager & Instilations Team assigned
  • All materials delivered to site
  • All Tradespeople coordinated
  • Completion process with satisfaction survey
  • All waste removed form site
  • Rewards card for future project and friends & family

Step 7

Feedback – Rate Us

Each customer is asked for feedback and to choose there next project

Step 8

Rewards & Repeat

Choose your next home improvement project and get and existing customer discount quote with rewards.

Who We Are & What We Do

We are The Build Directory the First Supply & Fit home improvement supermarket. Our mission is to serve our customers throughout their life home improvement journey!

Proving 99% of projects under one roof we look after the whole process from Planning – Designing – Financing to the ultimate Supply & Fit.

Projects large and small all from one company – we truly are a One Stop Shop.

Our aim is simple, we would like to your one home improvement provider for lift of home ownership and to establish a loyal relationship and that why we reward our repeat customers to encourage repeat business. project and receive additional discount & rewards incentives.

Contact Us

Please feel free to get in touch via the form to the right or through our email address and telephone numbers listed below


Stockton Office: 01642 676407

Darlington Office: 01325 728560

The Build Directory, Graythorp House, Portrack Grange Close Portrack Trading Estate, Stockton -On-Tees TS18 2PU